Calibration Service Administrator - Applied Technical Services : Job Details

Calibration Service Administrator

Job Details

Job Location

Parker Aero - Dublin, GA

Position Type

Full Time

Job Shift

Day

Description

Title: Calibration Service Administrator

Basic Function

+ Coordinate operations for Calibration Service department: field service, calibrations, repairs and sales.

Essential Functions

+ Conduct all duties in a manner that fosters positive and productive relationships between individuals and groups.

+ Be an expert in our products and services.

+ Learn core competencies, capabilities, products and services. This may require occasional time in the laboratory or in the field in industrial or manufacturing settings.

+ Attend training meetings or conferences as needed.

+ Build and sustain positive and productive customer relationships.

+ Provide unrivaled customer care and deliver on our Mission of exceeding our customers expectations in all aspects of service, quality and overall satisfaction.

+ Own frontline communications with customers for the Service department.

+ Shared phone answering responsibility.

+ Serve as the administrator for the Service email account.

+ Own the schedule for the Service department.

+ Coordinate and schedule all service jobs.

+ Focus on maximizing customer satisfaction and optimizing technician efficiency.

+ Field breakdown calls and expeditiously adjust technician schedules to minimize customer downtime.

+ Perform administrative duties in support of the Service department.

+ Master our service operations software

+ Create and issue work orders for each Service job.

+ Enter work order data in system including customer devices and test points.

+ Participate in the review, creation, and distribution of cyclical Preventive Maintenance and recalibration notices for our customers.

+ Assist Service Manager with quoting, as needed.

+ Review and provide reporting on key performance indicators as needed.

+ Assist with ordering parts and replacement equipment for Service jobs, as needed.

+ Actively participate in the setup, recording and maintenance of both new and existing service clients.

+ Support Precision Solutions quality program.

+ Actively participate and engage in continuous improvement and Quality program initiatives.

+ Grow the Service groups business.

+ While in conversation with customers, seek out new sales opportunities for both field and laboratory services.

+ Other duties as assigned from time to time.

+ Measures of Success

+ Provides best-in-class customer care as demonstrated by customer feedback.

+ Maximizes overall Service technician billing efficiency with a current target of at least 87.5%.

+ Fosters positive and productive relationships with coworkers, internal teams, vendors, and customers.

+ Sustains expert knowledge and understanding of our core competencies, capabilities, products and services.

+ Qualifications

+ Knowledge and Skills:

+ Excellent rapport and relationship building with customers, co-workers, partners and vendors.

+ Excellent organizational abilities and verbal and written communications.

+ Exceptional on-the-fly problem solving capabilities and multi-tasking skills.

+ Passion and ability to exceed customer expectations.

+ High levels of emotional intelligence.

+ Must be a proficient PC computer user and be able to learn and adapt to new software applications and procedures quickly and accurately.

+ Technical skills to include Microsoft Office Suite, especially Microsoft Excel and Outlook.

+ Must be proficient with phone system operation and able to quickly master phone system functions.

+ Experience: Prefer a minimum of three years experience in customer service.

+ Work Environment and Physical Demands: Normal office environment.

+ Management Level: Works under minimal supervision, exercises high degree of discretion and independent judgment. Candidate should be highly motivated.