Call Center Agent (100% Remote) **US ONLY** - Perun HR : Job Details

About the job Call Center Agent (100% Remote) **US ONLY** JOB OVERVIEW: • Customer Care Representative Full-Time • Reports to Customer Care Team Lead • 100% Remote -- work from home! RESPONSIBILITIES: • Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs) • Delivers quality customer satisfaction with every contact • Meets key individual productivity metrics in line with department goals • Displays understanding and follow through with policies and guidelines • Communicate to management regarding issues • Other duties as assigned SKILLS: • Strong verbal and written communication skills • Fast typing speed (at least 50 wpm or above) • Tech-savvy and a fast learner • Customer-focused • Ability to work under stress to achieve targets • Previous experience with Zendesk is a plus • College degree or equivalent preferred EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS: • A desktop or laptop (2015 or newer, Mac or PC) • A voice-capable headset, and a webcam to carry out training and work duties. • Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom. • A (non-public) dedicated workspace that is free from noise or distraction