Call Center Agent - Swift7consultants : Job Details

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Job Ad: Call Center Agent - Think Tell Junction (Los Angeles, CA)

Job Title: Call Center AgentCompany: Think Tell JunctionLocation: Los Angeles, CASalary: $39,000 - $48,000Job Type: Full-Time

About Us:Think Tell Junction is a fast-growing communication solutions provider based in Los Angeles, CA. We specialize in delivering outstanding customer service and communication support for businesses across various industries. Our team is dedicated to building strong relationships and delivering top-tier customer experiences.

Job Description:We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. You will represent our clients by answering calls, providing information, and troubleshooting problems in a professional and efficient manner.

Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Provide product and service information to customers.
• Troubleshoot and resolve customer issues.
• Document customer interactions and update account information.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure their concerns are resolved.

Skills Required:

• Excellent communication and active listening skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and attention to detail.
• Experience in customer service or call center environments is preferred.
• Proficient in computer and phone systems.

Benefits:

• Competitive salary ranging from $39,000 to $48,000.
• Health, dental, and vision insurance.
• Paid time off and holiday benefits.
• Career development opportunities and on-the-job training.
• Friendly and supportive work environment.

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