Call Center Agent - Serondanetwork : Job Details
Call Center Agent
SerondanetworkJob Location : Los Angeles,CA, USA
Job Title: Call Center AgentCompany: Pattern PromotionsLocation: Los Angeles, CASalary: $39,000 - $48,000Job Type: Full-Time
About Us:Pattern Promotions is a dynamic marketing agency based in Los Angeles, CA. We are known for our exceptional customer engagement and innovative marketing strategies that help our clients connect with their target audiences. Our team is passionate about delivering outstanding customer experiences, and we are looking for individuals who share our commitment to excellence.
Job Description:We are seeking a dedicated Call Center Agent to join our customer service team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information, and resolving issues efficiently. You will be a key point of contact, ensuring customer satisfaction and supporting our ongoing marketing campaigns.
Responsibilities:
- Handle a high volume of inbound and outbound calls professionally.
- Respond to customer inquiries, providing accurate information.
- Resolve customer issues and escalate when necessary.
- Record and update customer information in the system.
- Collaborate with the marketing team to support campaigns.
- Meet daily, weekly, and monthly call targets.
Skills Required:
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and stay organized.
- Strong problem-solving skills with a customer-first approach.
- Familiarity with CRM systems and call center technology.
- Ability to work in a fast-paced environment and meet performance goals.
Benefits:
- Competitive salary ranging from $39,000 to $48,000.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and skill development.
- Friendly and supportive work environment.