CALL CENTER AGENT - Percepta House : Job Details

Job Title: Call Center Agent

Job Location: Kansas City, MO

Job Type: Full-Time

We are looking for a Call Center Agent to provide outstanding customer service by handling incoming calls from customers and assisting with various inquiries, requests, or concerns. The ideal candidate will have strong communication skills, be patient, empathetic, and able to solve customer issues efficiently.

• Customer Interaction: Answer inbound calls from customers and assist them with product information, billing inquiries, complaints, or troubleshooting.
• Problem Solving: Identify and resolve customer issues or concerns quickly and efficiently, escalating unresolved matters to appropriate departments when necessary.
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, and solutions provided.
• Product Knowledge: Stay updated on company products, services, policies, and promotions to provide accurate information to customers.
• Multitasking: Manage multiple customer calls simultaneously and ensure all inquiries are addressed effectively.
• Team Collaboration: Collaborate with team members and other departments to provide exceptional service and improve processes.

• Communication Skills: Excellent verbal communication and active listening skills.
• Problem-Solving: Strong ability to think critically, troubleshoot, and resolve customer issues efficiently.
• Technical Proficiency: Comfortable using computers, customer relationship management (CRM) software, and telephony systems.
• Time Management: Ability to multitask and prioritize workload in a fast-paced environment.
• Teamwork: Ability to work in a team-oriented environment while managing personal performance.