Call Center Agent - i3 Verticals : Job Details

JOB TITLE: Call Center Agent

DEPARTMENT: Public Sector

REPORTS TO: Director of Operations/Call Center Supervisor

SUPERVISORY RESPONSIBILITIES: None

JOB LOCATION: Sulphur Springs, Texas

TRAVEL: none

SUMMARY OF POSITION:

Collect on delinquent criminal cases over the phone, via mail, and website.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Making and/or receiving calls from defendants

* Provide guidance to defendants on payment options for delinquent cases

* Maintain record of defendants on payment plans with GHS

* Process return mail and mark as bad address in GHS system

* Skip tracing for good address and phone numbers as scheduled/needed

* Assist with morning mail and afternoon mail duties as needed

* Assist with weekly mailer as needed

* Assist Call Center Supervisor and Operations Manager with office tasks as needed

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* High School Diploma

* Basic computer knowledge and keyboarding skills

* Basic math skills

* Ability to troubleshoot minor issues

* Ability to use reasoning and deduction to locate accurate information

* Must be able to maintain focus and be self-motivated

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* Computer experience preferred

* Bilingual preferred but not required