Call Center Agent - Wolfe Eye Clinic : Job Details

Call Center AgentJoin the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.We have an immediate opening for a full-time Call Center Agent in our Marshalltown office.Schedule:Monday Friday8:30 am - 5:30 pmResponsibilities include:Answering telephone calls in a clear professional manner.Directing telephone calls accordingly.Making, canceling, and rescheduling patient appointments.Gathering, verifying, and entering demographic information.Making outbound calls as needed.Assisting with recall.Opening and/or closing the clinic according to scheduled rotation.Maintaining patient records according to HIPAA guidelines.Effectively interacting with co-workers, physicians, and patients.Performing other duties as needed.Qualifications include:Ability to demonstrate strong patient service skills.Ability to effectively enter information into a variety of computer programs.Ability to portray a professional attitude and appearance.Ability to demonstrate strong verbal and written communication skills.Ability to work independently and as part of a team.Ability to thrive in a fast pace, high-call volume environment.Ability to work M-F between the hours of 8:30 AM and 5:30 PMPrevious experience in a call center or medical office required.If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.EOE