CALL CENTER AGENT - Mid State Orthopaedic and Sports Medicine Center : Job Details

Essential Job Responsibilities:•Answers and triages inbound calls in a high volume call center.•Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.•Receives and forwards patient requests to appropriate clinical staff in a timely manner.•Enters patient information into the EHR system.•Recognizes and escalates complex issues to the Call Center Manager for guidance.•Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.•Performs other duties as assigned.