Call Center Associate II (Bilingual English/Spanish) - Urban Health Plan : Job Details

Position Summary:

The Call Center Associate II will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health care. Although remote, position requires some monthly onsite needs including meetings that are held in the Bronx.

Minimum Qualifications:

* High School Diploma or GED required.

* 1+ years of experience in a call center capacity and/or related field.

* Bilingual Spanish/English required.

* Exceptional customer service skills.

* Computer proficiency is a must.

Key Duties:

* Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.

* Responds to and resolves patient requests/concerns.

* Refers clinical questions to medical providers.

* Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.

* Update existing patient demographic information.

* Confirms insurance when necessary.

* Completes rescheduling, canceling, and/or verifying patient's appointments as needed.

* Engages in outbound calls, including Messages+ and callbacks.

* Provides specialized outreach to high risk and no-show patients.

* Provides supports to associates with basic system troubleshooting.

* Uses established call center expertise to support autonomy of handling difficult inquiries and situations.

* Exhibits WE CARE performance standards in accordance to Urban Health Plan's Operating Credo.

Starting Compensation: Minimum $18.75/hour ; Maximum $18.75/hour

Work Environment Type, Location, and Schedule:

Remote, Bronx, NY, The schedules for this position is:

* Monday-Friday 8:00am - 5:00pm with rotating Saturdays 8:00am - 5:00pm

As a full time associate at Urban Health Plan, you'll enjoy:

* Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family

* Dental, Vision, and Prescription Coverage

* 401(k) Retirement Savings (including 3% annual employer contribution)

* Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)

* Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)

* Entertainment Discount Programs

* Employee Assistant Program

* Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)

* Fitness Discounts and Perks through our medical plan.

* $50,000 term life Insurance

About Urban Health Plan:

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

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