Call Center Associate - Anderson Automotive Group : Job Details

Our corporate call center is hiring call center reps for their team! This is an on-site position located off Glenwood Ave. in Raleigh, NC. The details:This position pays $17/hr., with weekly bonus potential available (up to $250 weekly).The scheduled shifts are Monday-Friday 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!We are looking for individuals who:Are engaged customer advocatesMeet or exceed (attainable) performance targetsAre brand ambassadors both internally and externallyThink on their feet and can learn in an ever-changing environmentHandle customer's needs with integrity and empathy in one transactionAccurately navigating and maneuvering through multiple applications and screens simultaneouslyHave impeccable time management skillsActively engage and participate in training and weekly coaching sessionsTake initiativeAre adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customersBilingual English/Spanish preferred but not necessaryBenefits, Benefits, and More Benefits!Full-Time EmploymentMedical, Dental, Vision & 401k plansPaid Time OffFun working environment!Company discounts!Qualifications / Successful candidates for this position will have:2 years experience in providing customer service either via phone or in person.Ability to type accurately and quickly.Maintain a positive environment, working with co-workers and customers within a diverse culture.Excellent telephone manners and listening skills.The ability to relate to customers professionally and courteously.The ability to work in a team environment.The ability to work under pressure.The ability to sit for long periods.Excellent attention to detail and multi-tasking ability.Self-motivation to work under his/her own initiative.Must pass a drug test and state, federal, and criminal background checkMust have a High School diploma or general education degree (GED). (Associate's degree preferred)Must be at least 18 years of ageWe are an equal-opportunity employer.Why Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.