call center associate - Kelly Services : Job Details

Join our dynamic team as a Customer Service Advocate II in Columbia, SC! In this role, you will provide exceptional service by delivering prompt, accurate, and courteous responses to a variety of customer inquiries. Your ability to adapt and research solutions will be key in ensuring customer satisfaction. If you thrive in a fast-paced environment and are ready to tackle non-routine inquiries, we want to hear from you! Job Specifications: - Job Type: Full-Time - Location: Columbia, SC 29229 - Pay Rate: $14 - $18.00 per hour - Shift: Mon-Fri 8-hour shift between the hours of 8 AM and 8 PM Roles and Responsibilities: - Provide prompt and courteous responses to customer inquiries through various channels (phone, written, web, or walk-in). - Conduct research to resolve non-routine inquiries effectively. - Document inquiries accurately and maintain records on customer complaints and feedback. - Initiate adjustments and coordinate with other departments to resolve issues. - Assist with prior...Call Center, Associate, Customer Service, Processing, Retail, Staffing