Call Center - Athens, Covington, Dahlonega, GA - Pinnacle Bank : Job Details

JOB DESCRIPTION

Employer Department

Pinnacle Bank Operations

Job title Exemption status

Customer Service Call Center Operator I Non-Exempt

Supervised by

Call Center Manager

Job Summary

The Customer Service Call Center Operator is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Operator is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Pinnacle Bank.

The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.

Skills, Knowledge, Talents

Education

High School graduate.

Prior Experience

Some banking or call center experience desired.

Required Skills, Knowledge, and Talents

Core Value:

~ Operate with an Innovative Edge

~ Show Leadership

Must have a basic knowledge of the bank's products and services.

Must have a willingness to serve.

Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.

Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).

Project a professional image by adhering to guidelines in the employee handbook.

Must be able to collect, research, and analyze information skillfully.

Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.

Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.

Must have a working knowledge of compliance guidelines for the bank and the industry.

Strong customer service attitude.

Good speaking voice.

Must be able to use headset for hearing and speaking.

Must have knowledge of the bank's products and services.

Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.