Call Center Box Office Ticket Agent - Full Time - Caesars Entertainment Corporation : Job Details

Job Summary:

As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Additionally, Box Office agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense for improving guest experience . Generates revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also be expected to effectively impact tickets sales through promoting performers and events throughout Caesars Entertainment venues. A working knowledge of Caesars shows is expected as a part of creating a memorable guest experience. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds/documentation for tickets. Works closely with VIP Services, Promotions, and Sales departments. Works as a Reservation Clerk as scheduled. Effectively presents information and responds to questions from other departments, customers, managers, Lead Box Office Clerk, and general public. Creates and maintains a positive work environment. Process show ticket transactions for guests

Assist guests with questions about the city and property. Maintains a upbeat and positive attitude at all times

ESSENTIAL JOB FUNCTIONS:

* Process show ticket transactions for guests

* Assist guests with questions about the city and property

* Maintains and Upbeat and Positive attitude at all times

* Responsible for being apprised of current events in hotel to assist guests

* Acts a liaison on behalf of the guest to expedite guest requests

* Maintains a professional and courteous attitude towards all guests (internal and external)

* Anticipating guests show needs and guest expectations

QUALIFICATIONS:

High School graduate or equivalent is required. Minimum one-year customer service experience required. Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions. A working knowledge of Ticket master or other Ticketing system required. Must be able to effectively discipline co-workers and provide a positive role model for the Team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance and friendly demeanor.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.