Call Center Consumer Bankng S3 - A-Line Staffing Solutions : Job Details

We are seeking customer-focused professionals to join our team as Call Center Representatives in the Consumer Banking division. In this role, you will provide exceptional service, resolve customer inquiries, and identify opportunities to enhance customer relationships. Key Responsibilities: Customer Service: Answer incoming customer calls with professionalism and a positive demeanor to create a strong first impression. Verify customer identity to ensure confidentiality and compliance. Actively listen to customers, ask clarifying questions, and empathize to fully understand their needs. Adapt communication style to match customer needs and ensure understanding. Provide clear explanations about banking policies, products, and services, assisting with online banking and other tools. Research and resolve customer issues using transaction history, documentation, and internal resources. Propose and implement solutions to customer concerns, ensuring satisfaction. Operations: Accurately docume...Call Center, Customer Service, Technology, Staffing, Banking