Call Center Customer Service Agent - Fresh Form Draft : Job Details

Call Center Customer Service AgentDepartment: Questify Fitness Employment Type: Full Time Location: Newark, NJ Compensation: $850 - $1,250 / week Description At Questify Fitness, we're not just a gym; we're your partner on your journey to a healthier, happier, and more vibrant life. Whether you're a seasoned fitness enthusiast or taking your first steps towards a healthier lifestyle, we're here to support you every step of the way. Job Description: We are is seeking a dedicated and customer-focused Call Center Customer Service Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing information about our products and services, and ensuring a positive experience for every client who contacts our call center. Pay Range: $850 - $1250 weekly Full time Key Responsibilities

• Answer incoming calls and respond to customer emails and messages in a timely and professional manner.
• Provide accurate information about Questify Fitness products, services, membership options, and events.
• Assist customers with scheduling appointments, billing inquiries, and account management.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Document and update customer records in the company's CRM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service received.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Participate in training sessions to stay updated on new products, services, and policies.
• Support marketing and sales initiatives by providing customers with promotional information and upselling opportunities.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to handle multiple tasks simultaneously and manage time effectively.
• A positive attitude and a commitment to providing excellent customer service.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Benefits

• Health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• 401(k) plan with company match.
• Professional development and training opportunities.
• Gym membership and wellness programs.
• Employee discounts on Questify Fitness products and services.