Call Center Customer Service Agent - Fresh Form Draft : Job Details

Call Center Customer Service AgentDepartment: Diaz Consulting Employment Type: Full Time Location: Madison, WI Compensation: $38,500 - $50,450 / year Description The Call Center Customer Service Agent will be responsible for answering incoming calls, addressing customer inquiries, and providing effective solutions. This role requires the ability to handle customer concerns with professionalism and empathy, ensuring customer satisfaction and retention. The ideal candidate is patient, a strong problem-solver, and excels in a fast-paced environment. Pay: $38500- $50450 per year Job: Full time Key Responsibilities

• Handle a high volume of incoming calls and provide accurate, satisfactory answers to customer inquiries.
• Address and resolve customer complaints, escalating issues when necessary.
• Process orders, applications, and forms over the phone.
• Keep records of customer interactions, transactions, and comments in the company's database.
• Follow communication scripts and guidelines when handling different topics.
• Collaborate with other team members and departments to ensure customer issues are resolved efficiently.
• Provide detailed information regarding products, services, and company policies.
• Uphold the company's standards for customer service and ensure all interactions reflect the company's values.
• Stay updated on new products, services, and promotions to effectively address customer needs.
• Meet or exceed call center performance metrics, including response times, resolution times, and customer satisfaction ratings.

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate degree or higher is preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with customer service software, databases, and CRM systems is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and a commitment to customer satisfaction.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment