Call Center Customer Service Agent - Pattern Promotions : Job Details

Join Our Team at Pattern Promotions -Call Center Customer Service Agent

About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying at the forefront of the latest trends and technologies.

Position: Call Center Customer Service Agent

Location: Atlanta, GA

Schedule: Weekends Off

Salary: $780 - $1,125 per week

Job Description: We are seeking a Call Center Customer Service Agent to join our team and provide outstanding customer support. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. The ideal candidate is professional, patient, and able to multitask in a fast-paced environment.

Responsibilities:

• Answer incoming calls and respond to customer inquiries efficiently.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer concerns and escalate issues when necessary.
• Process orders, payments, or service requests as required.
• Maintain detailed records of customer interactions in the company's database.
• Meet or exceed performance metrics, including call handling time and customer satisfaction.
• Collaborate with other departments to ensure customer needs are met.

Qualifications:

• High school diploma or equivalent (Associate's degree preferred).
• Previous experience in customer service or a call center environment is a plus.
• Strong communication and problem-solving skills.
• Ability to handle high call volumes while maintaining a positive attitude.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• Excellent listening skills and attention to detail.

Benefits:

If you're ready to launch your career in Call Center Customer Service Agent with a company that values innovation and growth, apply now! Join Pattern Promotions and be part of a team where your ideas and dedication make a difference.