Call Center / Customer Service IV - System One : Job Details

Call Center / Customer Service IVRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Summary:The Customer Service Representative will interact with customers to provide information about products and services, handle inquiries, and resolve complaints. This role may involve both inbound and outbound communication.Work Hours:- 7 AM to 4 PM, plus options for 6:30 AM to 3:30 PM or 9 AM to 6 PM.Key Responsibilities:- Determine customer issues and offer possible solutions or follow up as needed.- Approve resolutions for service or billing complaints, including merchandise exchanges, refunds, and bill adjustments.- Act as an escalation point for unresolved customer grievances and refer them to appropriate departments.- Review, monitor, and audit customer interaction records, documenting inquiries, complaints, and actions taken.- Gather and assess relevant information to validate complaints and identify possible causes.- Solicit sales of new or additional services or products.Top 3 Skills Required:1. Technical Skills2. Data Entry3. Professional SkillsEducation and Experience:High School Diploma or GED2-3 years of customer service-related experienceSkills:- Excellent verbal and written communication skills- Attention to detail- Strong customer service and interpersonal skills- Ability to work independently and manage time effectively- Proficiency in accurate documentation and record-keeping- Previous experience with Microsoft Office applications (Word, PowerPoint)- **Preferred:** Bilingual skills in FrenchPlease apply to the job posting if you have the necessary skills and experience and one of our team members will get in touch with you.