Call Center Customer Service Rep 1 (Remote) - State of Georiga : Job Details

The Call Center Customer Service Representative 1 is responsible for handling a variety of customer service calls in a prompt and courteous manner. The position acts as the initial point of contact with customers who call into the office with telephone inquiries. - Works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. - May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. - Answers inquiries by clarifying desired information; researching, locating, and providing information. - Complete call logs and reports - Performs all other duties as assigned AGENCY SPECIFIC QUALIFICATIONS: Minimum Qualifications: High school diploma or GED AND six (6) months of experience handling customer's questions, complaints and/or providing information Preferred Qualifications: (Preference will be gi...Customer Service, Call Center, Remote, Service, Retail, Customer, Information