Call Center Customer service representative Full time job; Family Insurance, paid holidays 401 (K) - Lotus Technology Group : Job Details

A $1 billion company is looking for Call Center Customer Service Representative with the following skillset:

Job Title: Call Center Customer Service Representative

Skills: Customer Service and Communication

Experience: 1 Years +

Location: 2020 Union Carbide Drive South Charleston, WV 25303

Salary : $15/hr on W2 plus full benefits (Insurance for employee and family + 401K + 21 Days of vacation time)

JOB SUMMARY

The Call Center Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

Major duties:

• Answering calls from customers
• Providing an excellent customer experience via phone.
• Working with customers patiently, tactfully, and efficiently.
• Promoting and/saving products and services.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Negotiating and completing save/service order requests from customers.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

• Excellent skills in the following areas: Communication, Interpersonal, Analytical, Problem Solving.
• Ability to multitask in a fast-paced environment.

PREFERENCES

• High school diploma or the equivalent.
• 18 Years of age or older.

Please send the updated resume to [email protected]

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older