Call Center Customer Service Representative - Cosmecare USA LLC : Job Details

Job DescriptionJob Description

Customer Service Representative - Bedford, MA 01730

As a Customer Service Associate, you will be the primary point of contact for our customers, providing exceptional service and support. You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and promoting a positive brand image. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach.Responsibilities:

• Answer incoming calls to assist customers with their purchases
• Key in customer orders in Quick Books Online
• Data Entry in CRM system for new customers
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer accounts based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assist with any update and/or changes to be made to inventory description, inventory pricing or customer status.
• Assist with the picking, packing, and shipping of customers orders through UPS

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Cosmetology License or Barber License would be a plus (but not necessary)
• Ability to build relationships with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company DescriptionAmerican subsidiary of a French group specialized in all hair related products and solutions. We do everything that touches hair; styling products, color, shampoo and conditioner, scalp treatments, wigs, hair replacement, etc... We are the European leader in Hair replacement and the American leader in Men's hair replacement solution with our brand: HairskeenLots of potential and room to grow within the company.Company DescriptionAmerican subsidiary of a French group specialized in all hair related products and solutions. We do everything that touches hair; styling products, color, shampoo and conditioner, scalp treatments, wigs, hair replacement, etc... \r\nWe are the European leader in Hair replacement and the American leader in Men's hair replacement solution with our brand: Hairskeen\r\nLots of potential and room to grow within the company.