Call Center Customer Service Representative - TEKsystems : Job Details

Description

Shifts: Monday-Friday, all day shifts

Holiday Pay

PTO (Paid Time Off) Accrual

Opportunity to apply to work from home at 90 days on assignment

Compliance: Drug Screen, Background Check & any applicable client fines identified

- This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

- Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

- Performs account maintenance, including account changes, adjustments, and statement requests

- Accurately explains the terms/conditions and policies/procedures relating to the account

- Prepares reports including CSR Daily Activity report and cash out report

- Demonstrate the ability to proactively address customer requests and explain terms and conditions

- Position offers Monday-Friday day shift hours

Skills

Customer service, Microsoft Office, Data Entry, Call center, Customer Support, Customer Service Skills, Customer Service Oriented

Top Skills Details

Customer service, Microsoft Office, Data Entry, Call Center, Customer Support, Customer Service skills, Customer service oriented

Additional Skills & Qualifications

Must Haves:

1. Proficient Data Entry and Computer Literacy

2. Positive demeanor

3. Customer Service experience - Call Center preferred, but not necessary

4. Strong attendance record

5. Reliable transportation or ability to travel on the bus route

6. HS Diploma or GED

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $18.00

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position will be accepting applications until Dec 20, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.