Call Center Dental Insurance Customer Service Representative - Northeast Delta Dental : Job Details

Northeast Delta Dental in Concord, NH is looking to hire a full-time, onsite, Dental Insurance Customer Service Representative. We are a customer service focused organization, and we highly value strong customer service representatives as you have the opportunity to make a difference at the front lines of our organization. Our Dental Insurance Customer Service Representatives respond to questions from subscribers, producers, groups, and dental offices in a timely and accurate manner regarding Delta Dental products and claims. Do you have the desire to work with a company that values and respects you? Are you ready for a life-changing opportunity? Are you determined to make a smart career move? If so, please read on! The Customer Service Representative position earns a competitive salary at $21.00-$23.00/hour, depending on experience. We provide fantastic benefits, including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more! If this sounds like the right business opportunity for you, apply today using our quick, mobile-friendly online application. We hope to meet you soon! ABOUT NORTHEAST DELTA DENTAL Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

• Researches claims and coordinates information from other departments to respond to customer inquiries.
• Works collaboratively with other internal department personnel to resolve customer inquiries.
• Authorizes adjustments to billing in order to resolve customer service issues.
• Works with dental office personnel to clarify subscriber's coverage level, identify allowable procedures, and resolve billing issues.
• Maintains positive rapport with dental office staff members to ensure a positive image of Northeast Delta Dental.
• Composes and sends written correspondence via mail or email to subscribers and purchasers to answer questions, clarify benefits, or respond to inquiries.

KNOWLEDGE / ABILITIES / SKILLS:

• Two years of related experience, or equivalent training, experience, and/or education
• Bilingual skills a plus
• A happy attitude
• We want someone who will be warm and empathetic with customers and will diligently seek accurate answers to their questions

Are you detail-oriented with strong problem-solving skills? Do you thrive working in a fast-paced environment? Are you adaptable and able to work well under pressure? Do you have excellent communication skills, both written and verbal? Are you highly organized and goal-oriented? Do you understand the importance of teamwork? If yes, you might just be perfect for this role! WORK SCHEDULE The work schedule for this position is Monday - Friday, 8:50 a.m. - 5:00 p.m. This is an onsite position located at One Delta Drive in Concord, NH.Northeast Delta Dental is proud to be an equal opportunity employer.IF YOU ARE READY TO SMILE WITH US ~ APPLY TODAY! Location: 03301