Call Center Dispatcher - Elwood Staffing : Job Details

Call Center Dispatcher

Customer Service Call Specialist (Weekend work required)

Company Profile

Join an amazing company whose mission is to connect people with the information, companies, and emergency services.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• Shift Differential Overnight Work
• And More!

Call Center Dispatcher Details:

• Temp-to-Hire position
• $12.00 /hour
• Full Time work available
• Weekend work required
• Various shifts available (Monday through Friday from 09:00am to 05:00pm)

• Answer incoming customer care calls; call types include but are not limited to: operator services, directory assistance, and third-party answering services
• Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
• Maintain conversation with the caller in a professional manner
• Provide alternative solutions when a caller's request cannot be fulfilled
• Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
• Stay motivated to multi-task under pressure in a highly repetitive environment

Call Center Dispatcher Qualifications:

• 1-year previous experience in call center, or customer service preferred
• Ability to retain emotional control, remaining calm and professional during all interactions
• High School Diploma or GED equivalent
• Ability to type a minimum of 45 words per minute with 95% accuracy
• Proficient use of multiple computer programs and telephone
• Must be able to work non-standard business hours and/or overtime when required (Weekends required)
• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment