Call Center - Innova Solutions : Job Details

Innova Solutions is immediately hiring a Call Center.

• Position type: Contract - to - Hire
• Location: East Syracuse, New York
• Job/ Shift Hours: Monday Friday (8:30am-5:00pm)

As a Call Center, you will be required to have:

• Knowledge of EPIC appointment scheduling and ability to schedule, cancel, and work in patient appointments
• Obtains required demographics and insurance data and enters information into EPIC and capable of setting up accounts, adding and/or changing demographics and insurance information, understands procedures needed to ensure accuracy.
• Proficient in following provider preference scheduling protocols and office wide scheduling protocols to ensure patients are scheduled appropriately and with the proper sub-specialty.
• Accurately prepares add on charts and obtains necessary notes, reports and results from referring providers.
• Communicates the necessity of diagnostic testing films and reports needed for the appointment as appropriate.
• Knowledgeable in all aspects of insurance referrals and following protocol to merge duplicates.
• Obtains necessary insurance authorizations from primary care offices as needed.
• Informs patient of authorization responsibilities as appropriate and documents authorization information in EPIC.
• Accurately registers all patients; proficiently obtains and enters all demographic and billing information; properly documents note in account.
• Consistently identifies when referrals are required, submits appropriate requests to the authorization team and/or notifies patients to obtain.
• Knowledgeable in current billing information/plans and office billing protocols/policies.
• Keeps up to date information regarding participation and referral information.
• Routinely documents the reason for the appointment, referring MD and all necessary information requested by secretarial and patient care staff.
• Uses appropriate triage questions to determine appointment urgency.
• Consistently reminds patients to bring insurance cards, co-pays and any reports, notes or imaging scans (as required).
• Effectively and consistently communicates office policies with patients.

The ideal candidate must have:

• Must have One plus years of relevant experience working in a Call center environment.
• Must have One plus year of Customer service experience (preferred).
• Must have EMR systems (preferred).
• Excellent verbal and written communication skills.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Your Name Linda Steele Title -Sales Manager Phone (Optional) -(+1) 315-###-#### Email (optional) - PAY RANGE AND BENEFITS:

Pay Range*: $17.25 - $24.00 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Website: Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) ###-####. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.