Job Location : Phoenix,AZ, USA
What are we looking for in our Call Center Operator?
Our client, a State and Federal Company, is seeking a Call Center Operator
Apply today for consideration!
Title: Call Center Operator
Location: Phoenix, AZ 85012
Pay rate: $17.00 - $19 /hour
Duration: 6+ Months (Possibility of extension)
Responsibilities:
The Community Resource Specialist plays a critical role in how is perceived by the community.
You are “front line” of all calls, questions, complaints, and compliments.
With diverse incoming calls and varied outbound connections, you represent every Public Health and County entity.
You have an amazing sense of professionalism and are willing to take on that level of responsibility to all constituents.
You understand and embrace the concept of public service and are willing to make community satisfaction your primary priority with every interaction.
Our work is guided but not scripted; transparency and open communication with the team, critical-thinking, problem-solving, investigation, research, and kindness are the tenets of our work on the CARES Team.
Work hours are: 7:45am to 4:45pm or 8:00am to 5:00pm with a one-hour lunch.
Skills:
preferred Critical traits and capabilities: -
Willingness to learn and the ability to understand guidance and to embrace theresearch process required to respond to community inquiries
– following up every applicable guidance call with an email that contains links to the information shared during the call, so that callers have the ability to access current information, and changes to that information that may occur over time - Attention to detail in reporting and tracking each call in the Alchemic survey system
– ensuring each call is captured fully for use in data capture that supports MCDPH awareness and decision making
Additional Responsibilities:
Projects will include childhood immunizations, long-term care facility support, outreach for Strike Team events, shelter support and others, depending on the needs of other MCDPH organizations
– have knowledge of the TTY phone operation
You have:
Skills Required
Superior customer service skills Proficient in MS Office
Experience Required
Three years of customer service experience
Education Required
Associate degree
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.CB
Rate/Salary: $17.00 - $19 /hour