Call Center Operator - Acclaim Technical Services : Job Details

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Divison working in Northern VA. You will provide professional telephone operations support in a fluid, fast paced environment, to answer and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes Attention to detail is essential to manage complexity of calls Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously and effectively Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls Ability to understand and adhere to process flows REQUIRED EDUCATION & EXPERIENCE Excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues Must be able to work easily with non-native English speakers and pay close attention to details Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion Prior call center experience managing a high volume of incoming calls is desired Must have basic typing skills (40 WPM) Equal Employment Opportunity / Affirmative Action ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.