Call Center Receptionist - One Health Ohio : Job Details

Join our team as a call center receptionist!

Why work with us?

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits Include:

* Affordable Health, Vision, Dental, and Life Insurance

* 401(K) with dollar-for-dollar matching

* Generous Paid Time Off (PTO)

* Paid Holidays

Position Overview: Serves adult and pediatric patients by scheduling appointments, maintaining records and accounts, general office support, and providing outstanding customer service to all callers.

Essential Duties Essential Job Functions:

* Schedule appointments in a computerized appointment calendar for multiple locations and/or providers based on call center guidelines.

* Responsible for handling all inbound calls in a timely and professional manner.

* Responsible for making outbound callbacks during assigned time slot to follow up on voicemails.

* Appropriately transfer calls to the necessary department based on the meaning of call.

* Responsible for following AAAHC guidelines in regards to patient continuity. Maintains patient's continuity of care by scheduling with a consistent provider.

* Maintains the computer database of patience with accuracy and completeness.

* Advises the patients of ONE Health Systems, Inc. policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.

* Other duties as assigned.

Other Skills/Abilities:

* Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.

* Proficiency with computers including the ability to multitask through multiple screens, and strong typing skills

* Strong time management and decision-making skills.

* Understanding of company services and policies.

* Ability to maintain confidentiality and remain compliant with HIPAA guidelines.

* Ability to utilize software, databases, scripting, and tools appropriately.

* Ability to adjust to changes made in scheduling guidelines and apply immediately upon request.

Education/Experience:

* High school education

* Minimum 3 years' experience preferred

Physical Requirements:

* Sitting in a normal seated position for extended periods of time

* Reaching by extending hand(s) or arm(s) in any direction

* Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard

* Communication skills using the spoken word

* Ability to see within normal parameters

* Ability to hear within normal range

* Ability to move about

Ready to Make a Difference?

If you're passionate about patient care and want to join a dedicated team that values your expertise, we'd love to hear from you! Apply today and take the next step in your career with One Health Ohio.

Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.