Call Center Rep- FULL Time- Midnight Shift @ Henry Ford- St. John- Detroit - The Henry Ford Health System : Job Details

Answers incoming calls and performs triage of inquiries. Responsibilities: Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.| Collects relevant caller data to assist with measurement, tracking and reporting activities. | Track inquires, questions and answers and provide resolution. | Performs additional clerical duties as assigned. EDUCATION/ EXPERIENCE REQUIRED - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. 1 year call center experience preferred Experience multi-tasking with multiple computer programs efficiently Additional Information Organization: Henry Ford St. John Providence Department: Telecom Switchboard 001 Shift: Night Job Union Code: Not Applicable...Night Shift, Call Center, Shift, Restaurant, Healthcare