Call Center Representative - Ambulatory Patient Advance Access - Eisenhower Medical Center : Job Details

* Share Job:* Email* Facebook* Linkedinchevron_left Back To ResultsLocated in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.* Job Objective: A brief overview of the position.* This position is responsibleto determine the caller's needs and fulfills those needs through program registration and/or physician referral, and through interactions with other departments. Schedules all clinic appointments except HMO and workers comp patients* Reports to* Manager - Patient Access/Director* Supervises* N/A* Ages of Patients* N/A* Blood Borne Pathogens* Minimal/ No Potential* Qualifications* Education* Required: High School Diploma or GED Equivalent if hired after July 19, 2021* Preferred: Medical Career Courses* Licensure/Certification* N/A* Experience* Preferred: Medical Office or Surgery Scheduling Experience, Good EMR experience* Essential Responsibilities* Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.* Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.* Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.* Communicates with clinical staff for direction of calls with concerns or questions.* Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions.* Documents call appropriately on EHR.* Acts as resource for information and guidance regarding services to patients and families as needed.* Maintains and updates patient demographic information accurately to computer database, utilizing call center database.* Schedules appointments for new and return patients for all assigned providers.* Reschedules appointments as needed/requested.* Takes messages from physician line and returns calls or redirects as needed.* Performs other duties as assigned.Apply Now* Share Job:* Email* Facebook* LinkedinEisenhower Health offers a generous benefits package and a matched retirement plan.Employees are eligible to participate in a benefits program designed to make a difference for you and your family.View Full BenefitsA Culture of Positivity and SupportFrom the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.What Our Nurses SayOne of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.LoriNeonatal NurseOne of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.RichardNursing SupervisorMy favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.JenniferRegistered NurseBe a Part of an Award-Winning Team