Call Center Representative / Centralized Scheduling Specialist - Physicians Clinic of Iowa : Job Details

Call Center Representative / Centralized Scheduling Specialist

Physicians Clinic of Iowa

Job Location : Cedar Rapids,IA, USA

Posted on : 2024-12-04T07:43:50Z

Job Description :

Physicians' Clinic of Iowa is seeking a Call Center Representative/Scheduler to work full time (Mon – Fri, 8AM-5PM) in our Access Center answering calls from referring providers and patients.

Duties:

  • Scheduler will spend time scheduling appointments, answering general questions, and providing information to referring providers and patients.
  • Will also respond to patient inquiries received via the patient portal and will enter and update patient information in the practice management system.

Requirements:

  • The successful individual will adhere to a high level of customer service and will work to enhance PCI's reputation by accepting ownership for increasing patient and referring provider access to PCI's providers.
  • Must be able to work well as a team member and independently as well as possess and demonstrate excellent communication skills.
  • Leading candidate will have basic to intermediate computer skills and/or ability to become proficient in the use of computers and software applications.
  • The leading candidate will have two to three years of experience in a medical office and knowledge of medical terminology.
  • Must be a service focused, detail-oriented individual with the ability to problem solve and troubleshoot.

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program.

PCI is E.O.E.

Pre-employment drug screen and background check required.

PCI is a tobacco and drug free

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