Call Center Representative / Customer Service - CR&R Waste Services : Job Details

The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers. Key Responsibilities and Duties: Master Levels 1 through 3 (Resi/ Comm/ Temp Serv) to assist all customers across all regions. Assist customers with goal of achieving customer satisfaction on every call. Complete new hire training program and pass Quality Assessment monitoring. Knowledge of in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc. Must maintain monthly department scorecard with 90% and above standard. Assists in mentoring ...Customer Service, Call Center, Representative, Skills, Customer, Retail