Call Center Representative/Customer Service - WFH Morning Hours - Teladoc : Job Details

Become a Customer Service Representative, work from home, and set your own schedule!

Computer-based, nonemergency healthcare services – also known as telemedicine – is a rapidly growing industry with virtually limitless opportunity. In this customer service role, you'll gain valuable experience providing services for our client, Teladoc, a leading telemedicine provider.

If you're detail-oriented, discreet, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you're looking for.

Essential Functions

• Answer incoming calls
• Assist with and verify patient registration
• Connect patients with doctors
• Set appointments
• Help manage billing
• Troubleshoot basic technical issues
• Maintain documentation

Who Best Fits This Role

You'll do great in this role if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus. It's also essential to have:

• Strong attention to detail
• The ability to maintain a focused, professional environment
• Empathy, patience, and integrity
• Self-sufficiency and strong organization skills
• Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
• The ability to maintain confidentiality and secure sensitive information

Your Home Office Environment

Because NexRep Marketplace contractors perform services remotely and independently, you'll need a quiet, dedicated, paperless and cell phone free workspace, along with:

• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
• At least 8GB of useable RAM
• At least 200MB of free hard drive space
• An Intel Core or Intel Pentium 4 Processor
• Up-to-date antivirus software
• Dual monitors, each capable of displaying at least 1024 x 768 pixels
• A USB noise-cancelling headset

Where NexRep Contracts

NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Teladoc Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't.

Hours of operation are 24/7, giving you complete flexibility to work when it's best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.

Pay and Perks

This customer service opportunity pays independent contractors $12.50 per hour.

After passing certification and servicing at least 10 hours per week for each of the 4 weeks following certification, you'll also be eligible for a $250 certification incentive.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance

You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.