Call Center Representative II - Trinity Health Corporation : Job Details

Employment Type:Full time. Shift:Description:Healthcare is an industry that relies on seamless access. A customer care representative (CCR) may be the first line of communication for Trinity Health System's consumers and patients. Working in a call center environment, CC - Rs take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience. CC - Rs may also assist internal customers. This CCR position is not a standard call center role. This position is expected to treat interactions with our consumers, patients, and internal customers as a conversation; the CCR will listen to and assess our callers' unique needs. The CCR, through their skills and knowledge, will voice the solutions needed to help enhance, expedite, and effectuate an ideal healthcare experience for callers. CC - Rs will be expected to facilitate directing physician referrals, collecting class registrations, a...Call Center, Representative, Healthcare, Customer Service, Technology, Skills