Call Center Representative- Inbound - Familia Dental : Job Details

WE ARE HIRING FULL-TIME INBOUND AGENTS FOR OUR CALL CENTER AT OUR CORPORATE HEADQUARTERS LOCATED IN SCHAUMBURG, IL.Familia Dental is looking for friendly faces who are customer-focused and thrive in an active call center environment. Looking to get your foot in the door in the medical/health field? Are you friendly, goal-oriented and wanting to make a difference in the lives of others? Then keep on reading! This may be the perfect fit for you! About the Company Familia Dental is a dental service organization established in 2008 and has grown rapidly. We currently have 40 offices based in 5 different states and over 100 professional dentist ready to provide best in class comprehensive dental services from general dentistry to orthodontics. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. What we offer:

• Employees are eligible to earn a $1,000 monthly bonus and the opportunity to work from home based on their performance each month.
• Paid time off
• great culture and people
• community outreach
• many possibilities for internal growth and promotions within

Job Description: The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients. Responsibilities/ Job Duties:

• provide excellent customer service to all patients calling in
• Answering phone calls
• scheduling appointments based on needs of patients and availability of providers
• assist in answering general inquiries from patients
• Listen to patients while applying our processes and procedures
• Looking for solutions to our patients' challenges

Qualifications/ Skill Sets:

• Ability to be on time and your shift
• Strong Computer Skills- Ability to maneuver within multiple computer systems at once
• Ability to handle multiple tasks and prioritize effectively
• ability to problem solve
• Exceptional customer/patient service skills (Customer focused attitude)
• Excellent professional verbal and written communication and listening skills
• Ability to read, write, speak and understand information and effectively relay information back to the patient
• Ability to carry out written or verbal instructions
• Ability to work in fast paced, patient-focused environment.
• Detail oriented
• Organizational and time management skills
• Ability to recognize and be sensitives to patients' emotions
• Prior Customer Service/ Call Center experience is strongly preferred but not required

Join our family to be apart of giving back to your community and making a difference every day.Availability Required: Working hours: M - F: 9:30 AM - 6:00 PM; Sat 8:00 AM - 4:00 PM

• Full time - 40 hours a week
• Saturdays are required for new hires
• 1 day off during the week