Call Center Representative - Clark Creative Solutions : Job Details

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills.Responsibilities:- Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues- Maintain a high level of professionalism and empathy while interacting with customers- Have at least 2 years' professional experience in Customer Service/ Call Center environment.-Must be able to handle all outbound and inbound calls for the Call Center.-Must be fluent in English, read, write and converse in English.- Must have both oral and written communication skills.-Must have experience answering the phone proficiently and professionally.-Must be able to respond to client's inquiries.-Must be able to follow up on customer calls.- Must be able to identify and escalate priority issues.-Must have Microsoft and Adobe experience.- Must be able to pass a background check/ government clearance.- Must have maximum experience in a high-volume call center environment.- Must have a high school diploma or higher.-Must have minimal experience in skip trace.- Perform data entry tasks to update customer information in the system- Analyze customer situations to determine the best course of action and provide appropriate solutions- Follow phone etiquette guidelines to ensure positive customer interactionsExperience:- Previous experience in a call center or customer service role is preferred- Familiarity with medical terminology and medical office procedures is a plus- Strong data entry skills with attention to detail- Excellent verbal and written communication skills- Ability to analyze customer situations and provide effective solutionsThis is a Full-time in person position Monday through Fridayfrom 8:30 - 5:00 PM EST except for Federal holidays.Join our team as a Call Center Representative and make a difference in the lives of our customers.Apply today!Job Types: Full-time, ContractPay: $18.01 - $20.00 per hourBenefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Silver Spring, MD