Call Center Representative - Global Channel Management : Job Details

About the job Call Center Representative Call Center Representative needs call center/dispatcher experience. Call Center Representative requires;

• Must be able to pass 27-30 wpm typing test.
• Must be able to pass a customer service assessment
• Must be able to successfully pass a criminal background check and drug test.
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

• Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
• Provide one-to-one telephone contact with consumers and providers.
• Assist with password resets.
• Accurately respond to incoming calls received by the call center.
• Accurately document all interactions with consumers.