CALL CENTER REPRESENTATIVE - Lorain County Health & Dentistry : Job Details

Position Title: Call Center RepresentativeLocation: On-Site (Lorain)Hours: Full-time, Monday - Friday, 8:30am - 5:00pmPRIMARY PURPOSEThe Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patient interacts with at Lorain County Health & Dentistry and therefore play an integral role in managing the overall patient experience. Call Center Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient. EDUCATION AND CERTIFICATION REQUIREMENTS

• Must have a high school diploma or GED.

SKILL AND EXPERIENCE REQUIREMENTS

• Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
• Experience in patient scheduling preferred.
• Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
• Knowledge of medical terminology preferred.
• Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
• Ability to be responsive in working with a culturally- diverse patient population.
• Ability to independently coordinate multiple tasks.
• Ability to work cooperatively with others.
• Bilingual Spanish speaking is a plus.

ESSENTIAL FUNCTIONS

• Answer phones and route calls and messages to providers and other staff members efficiently.
• Schedule patient appointments in accordance with guidelines.
• Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
• Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
• Build positive relationships with internal and external customers/patients.
• Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
• Demonstrate professional phone etiquette and take complete and accurate phone messages.
• Must maintain accurate records.
• Comply with HIPAA guidelines as all times

PHYSICAL DEMANDS

• Extensive use of computer and telephone.
• Some lifting of supplies and equipment up to 50 lbs.
• 20% walking or standing, 80% sitting at a desk.
• Category II re: exposure to blood, bodily fluids, and communicable diseases.

BENEFITS

• Excellent Training and Orientation Program
• Paid Holidays
• Generous Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Prescription Coverage
• Employer Paid Life Insurance
• Employer Paid Short- and Long-Term Disability
• 401(k) Retirement Plan
• Giving back, outreach, and true advocacy to the patient community we serve.

Equal Opportunity Employer