Call Center Representative - DreamCatchers Hair International : Job Details

Job Position: Call Center Representative

Salary: $60,000/year

Company Overview

At DreamCatchers Hair International, we are committed to delivering exceptional hair products and customer experiences. Our dedication to quality shows in our use of 100% Remy hair, free of silicone, ensuring long-lasting results for our customers. Through our unique hair blends and rigorous lab testing, we maintain the highest standards of cuticle integrity, pH balance, and damage-free structure, offering the dream hair our clients desire.

Role Summary

We are looking for a dedicated Call Center Representative to join our team at DreamCatchers Hair International, based in Allen, TX. In this role, you will be responsible for managing inbound customer inquiries, providing top-notch customer service, and ensuring that customers receive accurate product information. As the voice of DreamCatchers, your role will be pivotal in resolving issues and building lasting relationships with our valued clients.

You'd Be a Great Fit If You Are:

• Customer-Centric: You are passionate about helping others and delivering exceptional service that leaves customers feeling valued and supported.
• A Problem Solver: You're quick to identify issues and find effective solutions, ensuring that every customer interaction ends on a positive note.
• Multitasker: Handling multiple calls and inquiries doesn't faze you. You thrive in a fast-paced environment and can juggle various tasks efficiently.
• Empathetic Communicator: You understand the importance of listening to customers, addressing their concerns, and clearly communicating solutions.
• Detail-Oriented: You pay attention to the small details that can make or break a customer experience, ensuring that all information provided is accurate and helpful.

Key Responsibilities

• Customer Inquiries: Handle incoming calls and emails from customers, addressing their questions about products, services, and orders.
• Problem Resolution: Troubleshoot and resolve customer issues, offering appropriate solutions and alternatives to ensure customer satisfaction.
• Product Expertise: Provide accurate and detailed information on DreamCatchers' range of hair products, helping customers choose the right products for their needs.
• Order Management: Assist customers with placing orders, tracking shipments, and handling returns or exchanges when necessary.
• Customer Satisfaction: Ensure a high level of customer satisfaction by following up on unresolved inquiries and ensuring customers leave each interaction with a positive experience.
• Data Entry: Maintain detailed and accurate records of customer interactions, transactions, and issues within the company's CRM system.

Qualifications

• Experience: Previous experience in a customer service or call center role is highly preferred but not required.
• Skills:
• Strong communication and interpersonal skills.
• Ability to manage a high volume of calls and multitask effectively.
• Proficiency in using Shopify, computers, and familiarity with CRM software.
• Mindset: A positive, customer-first attitude with a passion for helping others and improving customer satisfaction.

Additional Information

• Location: This is an on-site role at our Allen, TX location.
• Work Schedule: Full-time position with flexible hours, including possible weekend shifts depending on business needs.
• Salary: $60,000/year

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Paid time off
• Vision insurance.

Be Part of Our Story

At DreamCatchers Hair International, we believe that beauty starts with confidence. As a Call Center Representative, you will play a key role in helping customers achieve their dream hair while ensuring that every customer interaction leaves a lasting impression. If you're ready to contribute to a company that values quality and customer satisfaction, apply today!

DreamCatchers is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.