Call Center Representative - EmergencyMD : Job Details

Job Title: Call Center Representative

Job Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries, complaints, and issues, providing accurate information and solutions.
• Document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Escalate unresolved issues to the appropriate departments for further investigation and resolution.
• Meet and exceed performance targets related to call handling, response time, and customer satisfaction.
• Assist in processing orders, applications, forms, and requests.
• Collaborate with team members to improve the overall customer experience.
• Follow communication scripts and guidelines when handling different topics or issues.
• Stay up-to-date with product updates, company changes, and promotions.

Qualifications:

• High school diploma or equivalent; some college education is a plus.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure and handle challenging situations.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software, databases, and CRM tools.
• Ability to multi-task, prioritize, and manage time effectively.