CALL CENTER REPRESENTATIVE - The Tennessee Credit Union : Job Details

TEN Credit Union exists to care for the lives of our employees, member, families, and communities. We care by putting people before profit, relationships before fees, families before timecards, and community trust before growth.

While we're serious about our mission, we don't take ourselvestoo seriously. We are a team that values creativity, collaboration, and above all fun!

We are looking for a Call Center Representative to join our Main Office in Nashville.

Hours are Monday - Thursday, 8:00am-5:00pm and Friday 8:00am -6:00pm.

This position will work an average of 40 hours a week but may be asked to work extended hours on occasion.

TENCU Call Center is a full-time fast paced environment, perfect for the energetic person who is eager to build their career in the credit union industry.

The ideal candidate will provide superior member service while demonstrating friendliness via telephone and other remote delivery channels with a goal of first-call resolution for all member requests. The ideal candidate will have very strong interpersonal skills, a professional demeanor, and have a sincere attitude in order to deliver an exceptional member experience for every member, every time.

Compensation: $20/hour

Day-to-Day Job Duties

Assisting members via phone and email, completing transactions, providing information on products and services, performing account maintenance, and assisting in processing applications for consumer loans by phone and email, and in compliance with state and federal guidelines; as well as internal policies/procedures.

BENEFITS

We are proud to offer competitive wages and an extensive benefits package including employer paid medical, dental, vision, basic life and AD&D, long-term and short-term disability for all employees (additional coverage for family members may be selected at the expense of the employee). We also offer a 401K Defined Contribution Plan with a generous employer match up of 7%, and eleven (11) paid holidays! Visit our careers page to learn more.

REQUIREMENTS

* General knowledge of Credit Union operations, of products and services.

* Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and frequent interruptions.

* Pleasant telephone voice and personal demeanor.

* Ability to work in a non-smoking environment.

* Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset.

PHYSICAL REQUIREMENTS

* Ability to sit for long periods of time.

* Ability to use a computer for long periods of time.

QUALIFICATIONS

* High school diploma or equivalent required

* 1 year customer service experience required, in a call center setting or comparable position preferred.

* A high level of proficiency in English and Spanish is preferred.

* Prior experience working in a financial institution preferred.

To be hired for this position the candidate must pass a drug screen and background check

TENCU is an Equal Opportunity Employer.

No recruiters please