Call Center Representative - LeafGuard : Job Details

Job Title: Call Center AgentHeadline: Join our team of Customer Service ExpertsIn 1993, after years of intense product research and development, Englert, Inc. introduced the LeafGuard® brand gutter, a patented one-piece leaf debris shedding gutter system. The LeafGuard gutter system revolutionized the industry by providing an innovative one-piece system for residential and commercial application, with a lifetime, clog-free guarantee. Today, the LeafGuard brand continues to be a trusted source for quality and reliability, backed by the Good Housekeeping seal.Overview:We are looking for an enthusiastic and self-motivated Customer Service Sales Representative to join our team in East Brunswick, NJ. You will actively seek and engage customer prospects by providing the appropriate solutions to boost top-line revenue growth, customer acquisition levels and profitability. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our customers.Responsibilities:

• Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
• Be knowledgeable about our company products and services.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.
• Make outgoing calls to confirm appointments.
• Manage call outgoing call follow ups.
• Incoming calls and responding to customers' requests.
• Book appointments with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis.
• Identify and escalate issues to supervisors.
• Responsible for adapting to fast-changing guidelines with customers.
• Educates clients by explaining procedures, answering questions, providing information.
• Maintains and improves quality results by adhering to standards and guidelines.
• Keep abreast of best practices and promotional trends.

Qualifications:

• High school graduate or G.E.D.
• A minimum of one year's experience in an inbound/outbound contact center are customer service is preferred.
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously.
• The ability to type at least 30 words per minute or 10000 keystrokes both alpha and numeric is preferred.
• Experience in providing exceptional customer service and maintaining established quality requirements.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication, and negotiation skills.
• Must have strong selling ability over the telephone.
• Ability to overcome objections and gain customer commitment.
• Relationship management skills and openness to feedback.
• Maintain reliable transportation to ensure punctuality for shifts.
• Ability to have a flexible schedule during peak season.
• Subject to background check.
• Must also be available to work various shifts between the hours of 7:30 AM To 11:00 PM from Monday to Sunday (40 hours a week)

Soft Skills Requirements:Active Listening, Problem Solving, Time Management, Adaptability and Confidence

• Days of work: Saturday, Sunday, Monday, plus 2 other days within the week
• Hours: 12pm - 9pm
• Training: 2 weeks onsite during the week
• Hybrid or Work From Home after 60 days
• Salary: 20.00 per hour