Call Center Representative - Avenica : Job Details

Position: Insurance Call Center Representative

Location: Naperville, IL

Worksite Arrangement: Hybrid, 2-3 days a week in office

Training Schedule: 8am-430pm CT (6-10 weeks, same pay during training period)

Regular Schedule After Training: Must be flexible to work assigned 8hr shift between 7am-7pm CT, M-F only!

Starting Compensation: $20/hr

Start date: November 11th, 2024

Overview:

Avenica is currently evaluating talent for a Call Center Representative in the Dental Insurance industry. This person will be responsible for providing service to members, patients, and providers through effective communication as well as troubleshooting and resolving dental claim related inquiries. Great opportunities for long-term growth!

Responsibilities:

• Respond timely to verbal and written inquiries from members, providers, brokers, or group administrators.
• Accurately process claim adjustments.
• Review and process claims, and troubleshoot when necessary if there are technical errors or discrepancies.
• Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms.
• Complete and maintain daily reports.

Requirements:

• 1+ years in a high volume customer or call center environment required
• 1+ years of experience within insurance (healthcare, or dental required) with a general understanding of insurance terminology
• Must be legally authorized to work in the US, Avenica is not able to provide sponsorship at this time
• High School Diploma or equivalent required
• Strong customer service skills
• Excellent communication skills
• Strong organization skills and attention to detail
• Strong technical skills
• Bilingual in Spanish is a plus

Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

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