CALL CENTER REPRESENTATIVE - Curate Corp Voice : Job Details

Location: Dallas, TXDepartment: Customer ServiceReports To: Call Center Supervisor/Manager

As a Call Center Representative, you will be responsible for handling inbound and outbound customer interactions in a professional, courteous, and efficient manner. The role involves assisting customers with inquiries, troubleshooting issues, providing product/service information, and resolving customer complaints, all while maintaining a high level of customer satisfaction.

• Answer inbound calls and respond to customer inquiries, concerns, or requests.
• Make outbound calls to follow up on customer issues, promote services, or collect feedback.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with troubleshooting product or service issues.
• Escalate complex issues to higher-level support or management when necessary.
• Maintain a professional and courteous demeanor during all interactions with customers.
• Meet or exceed performance metrics, including call quality, resolution times, and customer satisfaction scores.
• Continuously stay up to date with company products, services, and policies to provide effective customer support.
• Handle customer complaints and work toward resolving them to ensure customer retention.
• Participate in ongoing training and development to enhance service quality.

• High school diploma or equivalent (required); college degree is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to think quickly on your feet.
• Proficient in using computer systems and customer service software (e.g., CRM tools).
• Ability to work in a fast-paced environment and handle high call volumes.
• Patience, empathy, and ability to remain calm under pressure.
• Strong time management and organizational skills.