CALL CENTER REPRESENTATIVE - TEKsystems : Job Details

Description:

The Customer Service Representative will be the first point of contact for medical providers and members. Under the general direction and daily supervision of the Lead Customer Service Representative, the Customer Service Representative will handle contacts via phone, fax, web,mail and other methods. The representative will primarily handle inbound/outbound phone calls via our call center, entering, tracking, and occasionally processing of claims communications in our database system. The representative will be able to interface with members and providers in all aspects of assisting members and providers with their benefit and claims related questions.

- Customer Service emails - sort, respond, follow-up and archive as necessary.

- Customer service calls (up to 8 continuous hours on phones daily with breaks).

- Mail (collect, sort, scan, distribute).

- Fax distributions.

- Respond to portal inquiries/issues.

- Update vendor W-9's.

- Provider/Member outreach calls.

- Calling on bills for members

o Open/follow-up on balance billing issues when deemed necessary.

- Support claims department with processing reimbursements, error logs and Pend reports.

- Project support for account management and/or claims

o Provider relations and miscellaneous projects which could include but are not limited to tracking outstanding bills, Tax ID searches, following up on items related to broker relations or other high-level inquiries as directed.

Skills:

typing speed, healthcare customer service, spanish

Top Skills Details:

typing speed

Additional Skills & Qualifications:

Must Have:

- 70+ WPM typing test

- Customer Service - 6 months minimum in retail, call center, or related

- Tech savvy - comfortable on the computer

- Strong communication both written and verbal

Nice to Have:

- healthcare experience

- 6 months of call center experience

- MS Office and Excel

- AA Degree

Disqualifers:

- more than a year in call center experience

Experience Level:

Entry Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

+ Medical, Dental & Vision

+ 401(k)/Roth

+ Basic/Supplemental Life & AD&D

+ Short and long-term disability

+ HSA & DCFSA

+ Transportation benefits

+ Employee Assistance Program

+ Company Paid Time off or State Sick Leave

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.