Job Title: Call Center AgentHeadline: Join our team of Customer Service ExpertsIn 1993, after years of intense product research and development, Englert, Inc. introduced the LeafGuard brand gutter, a patented one-piece leaf debris shedding gutter system. The LeafGuard gutter system revolutionized the industry by providing an innovative one-piece system for residential and commercial application, with a lifetime, clog-free guarantee. Today, the LeafGuard brand continues to be a trusted source for quality and reliability, backed by the Good Housekeeping seal.Overview:We are looking for an enthusiastic and self-motivated Customer Service Sales Representative to join our team in East Brunswick, NJ. You will actively seek and engage customer prospects by providing the appropriate solutions to boost top-line revenue growth, customer acquisition levels and profitability. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our customers.Responsibilities:
- Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
- Be knowledgeable about our company products and services.
- Identify prospective customers, lead generation and conversion.
- Contact new and existing customers to discuss needs.
- Emphasize the features of products to highlight how they solve customer problems.
- Answer questions about the products.
- Make outgoing calls to confirm appointments.
- Manage call outgoing call follow ups.
- Incoming calls and responding to customers' requests.
- Book appointments with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis.
- Identify and escalate issues to supervisors.
- Responsible for adapting to fast-changing guidelines with customers.
- Educates clients by explaining procedures, answering questions, providing information.
- Maintains and improves quality results by adhering to standards and guidelines.
- Keep abreast of best practices and promotional trends.
Qualifications:
- High school graduate or G.E.D.
- A minimum of one year's experience in an inbound/outbound contact center are customer service is preferred.
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously.
- The ability to type at least 30 words per minute or 10000 keystrokes both alpha and numeric is preferred.
- Experience in providing exceptional customer service and maintaining established quality requirements.
- Highly motivated and target driven with a proven track record in sales.
- Excellent selling, communication, and negotiation skills.
- Must have strong selling ability over the telephone.
- Ability to overcome objections and gain customer commitment.
- Relationship management skills and openness to feedback.
- Maintain reliable transportation to ensure punctuality for shifts.
- Ability to have a flexible schedule during peak season.
- Subject to background check.
- Must also be available to work various shifts between the hours of 7:30 AM To 11:00 PM from Monday to Sunday (40 hours a week)
Soft Skills Requirements:Active Listening, Problem Solving, Time Management, Adaptability and Confidence
- Days of work: Saturday, Sunday, Monday, plus 2 other days within the week
- Hours: 12pm - 9pm
- Training: 2 weeks onsite during the week
- Hybrid or Work From Home after 60 days
- Salary: 20.00 per hour