Call Center Representative - Addison Group : Job Details

Addison Group is hiring for a Call Center Representative in the Tysons, VA area. This position is on a contract-to-hire basis and our client is looking for a candidate to start immediately! This position is with a mid-size non-profit and is on a hybrid basis. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.

Responsibilities

• Answering a high volume of incoming phone calls from customers
• Explaining and walking customers through claims process
• Collecting and uploading documentation
• Following up with customers to provide updates

Qualifications

• Bachelor's degree or equivalent experience
• 2-3 years of call center experience and handling a high volume of inbound calls
• Ability to multitask
• Proficient in Microsoft Office suite
• Bilingual in Spanish a plus

Equal Opportunity Statement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.