Call Center Representative - Apex Systems : Job Details

Call Center Representative (Job#: 2053127)

Client Type: Restaurant

Duration: 6-12 + Month Contract

Location: San Antonio, TX (On-site/In-office)

Compensation: $17/hr.

Hours/ Shift:

• Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)
• 6 am - 10 pm (8-hour shift, steady schedule that won't change frequently)
• Overtime opportunity available through the end of the year

**If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at [email protected]

Position Description: This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities.

Must Have:

• Reliability (must be on time and have good attendance)
• Excellent communication skills
• Minimum of 1 year of customer service experience
• Experience with ticketing systems (MS Dynamics preferred)
• Basic knowledge of MS Office
• General computer literacy (professional or personal experience)

Nice to Have:

• Experience with tech troubleshooting (training will be provided)
• Previous contact center experience

Interview Process:

• 30-minute Teams interview with video required (with 2 internal employees)
• 1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations)

Note: Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.