Call Center Representative - Russell Tobin : Job Details

Job Title: Call Center Representative

Shift: Standard Workday

Location: East Syracuse, NY 13057

Contract: 3 months (possible extension)

Pay Range: $18-19/hour

Description:

We are seeking a motivated, process-oriented individual to join our Call Center team. This role involves providing pre-delivery and after-sale support to customers, including product ordering, availability, and delivery. If you thrive in a fast-paced environment and are eager to develop your customer service career, we have a great opportunity for you.

Key Responsibilities:

- Provide exceptional support to homeowners and assist them in locating local service providers.

- Manage customer interactions via inbound/outbound phone calls, email, and written correspondence.

- Assist consumers with troubleshooting Wi-Fi connectivity and remote access issues on our website or phone applications.

- Communicate customer-facing issues to management and identify areas for improvement.

- Collaborate with internal departments to resolve customer inquiries and issues.

- Actively participate in departmental excellence initiatives and agent certifications.

Required Qualifications:

- High School Diploma/GED

- 2+ years of experience in a call center and troubleshooting

Key Qualifications:

- Familiarity with CRM tools (Salesforce experience preferred) and call center technology.

- Ability to handle 75-90 calls per day while maintaining a positive attitude.

- Excellent customer service skills and strong written and oral communication abilities.

- Proficient in MS Office (specifically Word and Excel).

- Strong analytical skills, attention to detail, and sense of urgency.

- Excellent organizational skills with the ability to multitask and prioritize work effectively.

- Creative problem-solving skills and a self-starter attitude.

Join us and be a part of our mission to revolutionize industry trends while delivering exceptional service to our customers!