Call Center Representative - Butler Technical Group : Job Details

Call Center Representative

Location: East Syracuse, NY

Job ID: #70175

Pay Range: $14-17

Job Description

* Manage large amounts of incoming calls

* Generate sales leads

* Identify and assess customers needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

What we help them with:

* Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer

* Our number one goal is to get the homeowner connected with the dealer

* Provide customers with warranty information

* Product comparison

* Dealer referrals to distributors

* Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

* Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

* Agents are also responsible for triage of remote access or wifi capable products such as thermostats.

Requirements:

* Microsoft Office proficient

* Type 35-45 words per minute

* Excellent verbal and written communication skills

HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.